RMA

COME-STAR RMA Service

COME-STAR provides maintenance and repair services for both warranty and out-of-warranty products. RMA items to be repaired or replaced will be subjected in the following policy and process.

Submit the RMA Request to a COME-STAR Contact Window

Customers have to fill in the RMA request form and submit to a COME-STAR contact window. Whenever COME-STAR contact window receives the RMA form, we would evaluate the problem firstly and provide a RMA number and returned address for repair if necessary. Please do not return any hardware back to COME-STAR without an authorized RMA number.

Verify Warranty Eligibility and Service Charged Policy

COME-STAR will check the serial number of the device itself and see if it’s under COME-STAR warranty.

1. If the returned device is within the scope of COME-STAR warranty, we would inspect the defect device and evaluate its status to repair or replace the needed items. All of service will be determined by COME-STAR RMA Team or please refer to your regular contact window at COME-STAR.

2. If the returned device is out of warranty, COME-STAR will send a PI at an estimated cost of repaired device to wait for approval from customer before repairing.

Shipping Cost of RMA Units

1. COME-STAR will cover requested cost of returned item if the defeated item is still within warranty period. If you request a private shipping service such as UPS or DHL, COME-STAR will not take any additional costs. If you require any special shipping arrangements, please clearly indicate it when shipping your item to COME-STAR.

2. If the defeated item is out of warranty period, you have to be responsible for two-way shipment charges.